Terms & conditions

Eco Hotels & Resorts S.A. de C.V.

Eco Hotels & Resorts S.A. de C.V and its affiliates (collectively and herein “EHR”, “we”, “us”, “our”). Anyone who access, views, uses our website or any of our services is deemed to be a user (referred to herein as “user”, “you”, “your”) and is deemed to agree and be bound by the following terms and conditions. If you do not agree, please leave this website immediately. 

You agree that you are using this website at you own risk and any information provided by us goes without warrant of any kind. We do not warrant that the use of our website will be uninterrupted or available at any time or from any location. We do not warrant that this website is free of viruses or other harmful components. We will not be liable to you in respect of any loss or corruption of any data, database or software and we will not be liable to you in respect of any special, indirect or consequential loss or damage. You agree that EHR is not liable for the interception or use of credit card information or other personally identifiable information, related to or resulting from use of this site or any sites linked or associated with this site.

You agree to fully indemnify EHR for any loss, damage or claim arising any misuse of the website or any service included in or accessible from the website. Additional terms and conditions may apply to each reservation, you agree to abide by such terms and conditions. 

You may use this website to obtain information about EHR and our hotels only. To make legitimate reservations and you shall not use our website for any other purposes including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy the website or any content or information contained herein, unless you obtain EHR’s prior express written consent. You agree that you will not, through any means, interfere or attempt to interfere with the proper functioning of the website. You agree that you will not provide to EHR and/or to the website (i) any viruses, worms, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information and (ii) any content that may create liability for EHR or cause damage to EHR or to its business operations or to an EHR hotel or cause EHR to lose (in whole or in part) the services of our suppliers.

This website is to be used by you for your personal use only. Commercial uses of this website are strictly prohibited. You agree that you will not use this website for chain letters, junk mail, “spamming”, solicitations (commercial or non-commercial) or bulk communications of any kind. You agree not to pretend to be any other person or a representative of any entity. Any reservation made that does not comply with these Terms shall be deemed not to have been made validly.

This website and its services are only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this website, you represent that you are of sufficient legal age to use this Site and to create binding legal obligations for any liability. You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself and/or for any other person for whom you are acting.

Neither EHR nor any other providers of products or services related to this website are responsible for incorrect or inaccurate entry information, whether caused by user(s), or by any technical or human error that may occur in the processing of any information related to the website, and shall not be liable for damages.

EHR may, at any time and without notice, in its sole and absolute discretion, terminate or restrict a user’s access to this website and any related services without any liability whatsoever if you breach these terms and conditions in any way.

trademark

This website contains trademarks, logos, designs, patents, trade secrets, technologies, products, processes or other proprietary rights of EHR and/or other parties. Any reproduction or use of any of the proprietary rights without the prior express written consent of EHR is prohibited. 

third party suppliers

In order to offer the services related to this website and fulfill reservations EHR may use third party suppliers. You acknowledge and agree that the carriers, properties and other suppliers providing services for EHR may be independent contractors. You agree that EHR is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers or for any personal injuries, death, property damage, or other damages, loss or expenses resulting from the use of such suppliers or the stay at any property. EHR has no liability and will not make refunds for any delay, cancellation, overbooking or other causes beyond our direct control, and EHR has no responsibility for any damages, loss or additional expenses resulting therefrom.

links

All links from our website to other websites are provided in good faith in order to offer an additional service for visitors to the website. EHR is not responsible for any content held within or shown on any such third-party websites nor for any links contained in them.  EHR has no control over the contents of third-party websites and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Hotel details

EHR does not own or manage any of the member hotels. Information regarding rooms, facilities and services offered at our hotels contained on the website has been provided by each of the hotels. Such information including text, images, news, reviews or offers may be inaccurate as a result of renovation or repairs at the hotel. The website may also contain typographical errors or omissions. EHR shall not be liable for any discrepancy in the rooms, facilities or services available at a member hotel from those described in the website or for any other errors or omissions and shall not be liable for any damages that may result therefrom.

Each of our member hotels and resorts is unique and their respective rates, packages, special promotions and policies may vary. We ask you to verify these details when making or confirming a reservation at a member hotel.

reservations

EHR acts solely as an intermediary between you and the property, transmitting the details of the reservation to the relevant property and sending you a confirmation email for and on behalf of the hotel. Payment and all charges will be made directly from the hotel. EHR is not responsible for any charges or payments made through the website. 

prepaid reservations

Some rate plans require prepayment in full and are non-cancelable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation, your credit card will be charged for the full amount in a time period of 48 hrs. You are responsible for revising and agreeing to all the polices of each hotel when you make a booking. 

rates

When payments are made to the property on site, rates quoted and confirmed in non-local currencies will be converted to local currency by the hotel at your time of payment, based on the exchange rate used by each hotel and are subject to exchange rate fluctuations. 

feedback

We welcome your comments and feedback, as your opinions are important to us. You may submit any ideas, comments, suggestions or other information to us related to your experiences. You agree that we shall have the right to modify or adapt such feedback and use such feedback in part for marketing purposes.

cancellations

Cancellation policies and other information about specific room reservations and member hotels may vary by property and by the type of reservation and may entail a cancellation penalty or processing fee. 

force majeure

Neither EHR nor any member hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events of force majeure as defined by the competent courts.

law and jurisdiction

Any disputes arising out of or related to the website shall be governed by and construed and enforced in accordance with, the laws of Mexico City, Mexico. 

If EHR takes any action to enforce these Terms and Conditions, we will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney’s fees and any cost of litigation, in addition to any other relief, at law or in equity, to which EHR may be entitled to.

variation

We may update this policy without further notice. It is your responsibility to check from time-to-time and ensure that you are happy with the terms and conditions. Your continued access, use and/or posting on this website shall be deemed your acceptance of, and agreement to, the changed terms and conditions.

contact

If you have any questions, please contact us: info@ecohotelsandresorts.com. We will attempt to respond you questions and concerns after we receive them. 

Our headquarters are located at:

Lago Tangañica 71 – 202
Colonia Granda
11520
Mexico City, Mexico. 

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